Information about cookies

Information about cookies

When you visit the website, cookies or other trackers may be stored on the device (computer, tablet, smartphone, etc.) you are using to access the site, subject to the preferences you have expressed or may express at any time, in accordance with this policy.

Note that certain cookies are exempt from the requirement to obtain prior consent – in particular:

  • audience measurement cookies, the purposes of which are limited to:
    > audience measurement of the content viewed, in order to evaluate the published content and the ergonomics of the site or application;
    > segmentation of the website audience into cohorts, in order to evaluate the effectiveness of editorial choices, without this leading to the targeting of any particular individual;
  • dynamic modification of a site in a general way;
  • cookies whose sole purpose is to enable or facilitate electronic communication;
  • cookies that are strictly necessary to carry out the transmission of a communication online at the express request of the user.

In the interests of providing information and ensuring transparency, this policy has been created to enable you to learn more about:

  • the source and purpose of the information processed as you browse the site;
  • your rights regarding cookies and other trackers used by the site.

1. What is a tracker?

Certain trackers are used purely to enable or facilitate electronic communication (detect connection issues, identify connection points). Others are strictly necessary for the provision of online communication services at your express request (display screen preferences, etc.).

Meanwhile, others are used to:

  • analyse and measure website usage;
  • compile statistics;
  • improve the user-friendliness and interactivity of the site;
  • enable sharing on social networks.

3. Which cookies do we use?

We use different types of cookies for different purposes.

3.1 Cookies edited by the Palace of Versailles online boutique

Cookies deemed “necessary for the proper functioning of the site”

Technical cookies are those that are necessary to ensure the proper functioning of our site and are used by the host for technical management of the network.  They enable you to use the main functions of the site.

If you disable these cookies, you will be unable to use the site in the normal way. These cookies are as follows:

We use the following technical and functional cookies.

Authentication cookies

We use authentication cookies. These cookies are activated each time you visit the website that created them and save your browsing preferences configured during a previous visit (languages, logins and passwords) to facilitate your entry to the site on future visits.

Duration of validity: persistent

Session cookies

We use session cookies. Session cookies allow the website you are visiting to track your movements from one page to another so that you are not asked for the same information you have already given the site.

Validity period: browsing session

Cookies for reading multimedia content

We use media playback cookies. Media playback cookies are used to store technical data in order to play video or audio content for the duration of a session.

Validity period: browsing session

Shopping cart cookies

We use shopping cart cookies. These cookies allow us to remember the items you have placed in your shopping cart.

Validity period: browsing session

User Interface Personalization Cookies

We use user interface personalization cookies, such as language or font preferences, for the duration of a session (or slightly longer).

Duration of Validity: browsing session

Analytical cookies

The site uses the audience analysis software Matomo, together with Google Tag Manager, to analyse certain visitor data, such as traffic, browser use, number of visitors, marketing activity and pages viewed. This information helps us make both qualitative and quantitative improvements to the site.

The data stored by these cookies can only be viewed by the relevant site teams or certain service providers, but they do not store any confidential information.

 These cookies are as follows:

3.3 Third-party cookies

The site offers the functionality to “share” content with other web users via social media. Once the user “shares” something, the websites of the social networks may send cookies to the user as they browse the site. The site has no control over the issuing of these cookies, so you are advised to consult the websites of the third parties concerned for more information on their use of cookies.

Our site therefore contains “social network” cookies issued by Facebook, Twitter and Pinterest.

3.4 Advertising cookies

The site uses the Facebook pixel, which is an analytical tool that allows us to share information with Facebook to measure the effectiveness of our advertising and to optimise delivery by monitoring the actions taken by visitors to the site.

These cookies are as follows:

Cookie name: _fbp
Compagny: Meta
Purpose: Cross-site traffic statistics
Duration: 3 mounths

4. Consent

When you first visit our site, or if six months have elapsed since your last visit, you will be prompted to accept or refuse the use of certain cookies.

Cookies that enable or facilitate electronic communication and cookies that are strictly necessary for the provision of online communication services at your express request are exempt from the requirement to obtain your consent.

If you do not wish to have cookies installed on your device, a refusal cookie will be deposited on your device, so that the website registers that you have refused the use of cookies. If you disable this refusal cookie, it will no longer be possible to identify you as having refused the use of cookies.

Similarly, if you accept the use of cookies, a consent cookie is installed. Consent and refusal cookies must remain on your device. You may, at any time, change your preferences, as outlined in the following section, entitled “Managing cookies”. Your new choices will then be noted and shall prevail.

In accordance with French Data Protection Authority (CNIL) guidelines, your choices (with regard to consent and refusal) shall be retained for six months.

Note: as mentioned above, your refusal to have cookies installed is acknowledged by depositing a refusal cookie. Consequently, if you disable all cookies on your device or if you change device, we will no longer be aware that you have chosen this option.

5. Managing cookies

You have several options for deleting and managing cookies and other trackers.

6. Cookie management module

The website permits you to choose which cookies you wish to accept or refuse on the site.
You can access the module and change your cookie preferences by clicking on “Manage Cookies” in the footer menu.

7. Browser settings

You may delete cookies from your computer, phone or any other device, at any time, by following the instructions below. For example:

We would, however, remind you that, by setting your browser to refuse cookies, certain functionality, pages and areas of the site may become inaccessible, for which we cannot be held responsible.

7. Inter-professional objection platforms

Several platforms created and managed by advertising professionals also offer the possibility to refuse or accept the cookies used by member companies. These centralised mechanisms do not block the posting of advertisements but only the installation of cookies that enable the advertisements to be adapted to your centre of interests and behaviour.

For example, you may connect to the website in order to prevent the installation of these cookies on your device. This website is offered by the digital advertising professionals grouped together in the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.

Accordingly, you will be informed of the companies registered on this platform and that offer you the possibility to refuse or accept the cookies that they use to adapt the advertisements likely to be posted on your browser, depending on the data collected:

Hundreds of internet-based advertisers are registered on this European platform, which is a central interface that allows you to indicate your refusal or acceptance of cookies that may be used to adapt the advertisements likely to be posted on your device’s browser.

8. Managing third-party cookies

You may choose to disable certain third-party cookies by going directly to the page of the issuer. So, to disable Matomo cookies, go to: Privacy Policy – Analytics Platform – Matomo

9. Protection of personal data

By using cookies, the website, as the data processor, is likely to process your personalised data.

The data collected is necessary to fulfil the purpose of the cookie, namely the analysis of traffic to the website, compilation of statistics, improvement of the user-friendliness and interactivity of the site and sharing via social networks. Such data is intended solely for the use of the relevant departments of the Établissement public du château, du musée et du domaine national de Versailles, any sub-contractors and the company issuing the third-party cookies, if applicable.

Personalised data collected via cookies are never stored for any longer than necessary to fulfil the purpose of the cookie, and for no more than 13 months in any case.

Regarding audience measurement trackers for which the prior consent of the user need not be obtained, data collected by means of such trackers may be stored for longer than is necessary to fulfil the purpose of the cookie.

In accordance with regulations governing the protection of personalised data, you have the right to access, query, rectify and erase information concerning you, to restrict the processing of same and to formulate specific and general guidelines relating to the storage, erasure and communication of post-mortem data concerning you.

Requests to exercise your rights must be submitted to the Établissement public du château, du musée et du domaine national de Versailles by any of the following means:

  • By post:

Etablissement public du château, du musée et du domaine national de Versailles
Direction de la communication
RP834 – 78000 Versailles

The person exercising these rights must prove their identity by any suitable means. You also have the right to lodge a complaint with the French Data Protection Authority (CNIL).

Find out more…

To obtain further information on the use of cookies, you may consult the website of the French Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL):

And, in particular, the following pages (in French):

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